As designers, we put so much thought and care into our designs before they go out in the world.  Once out in the wild, our designs are used by people who don’t always behave the way we expect them to.

In 2011, I traveled to India from my home in small-town Texas to study Hindi. A question I often got was, “Why Hindi?” The answer: empathy.

Your bags are packed, accommodations sorted, pets placated. There’s just one more thing between you and some well-earned time off: crafting your out-of-office message (OOO).

Will I make it through 8-hour days? Will I wake up early enough to join 9 AM meetings? Will I still have time for my summer plans? The answer to this is yes, barely, and yes.

If you randomly selected a highly trained designer and asked them to create a workflow for “bank reconciliations,” it’s unlikely they would know where to start, no matter how experienced they are. But at Intuit, designers have to live in that world.

Understanding my neurodiversity has been a gift—both in my personal life and in my career as a content designer. 

Data-driven design is the process of developing or improving a product based on things you can measure.

If only we all started working on something at the same time, imagine the impact each team member could make, not to mention the benefit to our customers.

Sensing his discomfort, I wanted to move on to the next question. But I waited. A few seconds. And a few more seconds. And then, Manoj spoke.

Being a manager is a lot. Not gonna lie to you, it’s not always fun either. But you don’t need to know everything, everywhere, all at once.