In today’s fast-paced world, teams face numerous uncertainties and unknowns that can significantly impact their success. To effectively navigate these challenges, teams need to adopt an agile and data-driven approach to decision-making.

Leadership can be lonely, so I went on a mission to connect with others in the same space.

Cognitive differences weren’t just an edge case to me anymore—it was my own experience, one that was far more common than I knew.

As a new content designer at Intuit working on QuickBooks (our accounting software), I wanted to learn everything I could about the application. The easy way would have been to set up my own test account with dummy data and a fake business. But I knew that wouldn’t really give me the insights I wanted. I needed to see how real small business customers actually used it.

As designers, we all have superpowers. As a design leader, it’s my job to draw those superpowers out, both from individuals and from teams.

When I set out to learn a new craft, I experienced a phenomenon that shifted my perspective on how both novices and experts approach their work.

While everyone may want a “unicorn designer,” it’s important to think about the implications of this idea on the designer-developer relationship.

Introducing a new, public-facing site for all QuickBooks design guidelines. Featuring brand foundations, guiding principles, asset libraries and more, it serves as a source of truth for all designers.

As designers, we put so much thought and care into our designs before they go out in the world.  Once out in the wild, our designs are used by people who don’t always behave the way we expect them to.

In 2011, I traveled to India from my home in small-town Texas to study Hindi. A question I often got was, “Why Hindi?” The answer: empathy.